How can I redeem vouchers? You can easily redeem vouchers (voucher codes) in the shopping cart. Please do not forget to click on "Apply" after entering the voucher code. The amount will be credited to you automatically. Please note that only one voucher code can be redeemed per order. Thank you for your understanding that vouchers cannot be combined with already reduced offers and promotions. What are the bank details for prepayment orders? If you select payment in advance, you will receive the bank details directly during the ordering process and on your invoice. Please enter your order number as reference. As a rule, the transfer takes between 1 and a maximum of 3 working days. As soon as we have received your payment, you will be notified by email. Your order will then normally leave our warehouse on the same day. There is no invoice in the package. Will I receive this via email? Yes, you will receive all purchase documentation electronically. The invoice is therefore only sent by e-mail. For the sake of the environment. My voucher code doesn't work, what could be the reason? The voucher has already been redeemed and the voucher code has been used up. The voucher is no longer valid. You have already placed a voucher in the shopping cart. The voucher is linked to a minimum and/or maximum order value. Please note that only one voucher code can be redeemed per order. If your voucher code does not work for another reason, our customer service (service@naturalhealings-cbd.de) will be happy to help you. Please have your voucher code ready for this.